United Utilities Mobile App
2.3star
3.39K reviews
100K+
Downloads
Everyone
info
About this app
Manage your water account on the go – it’s quick and easy to submit meter readings, pay your bill and check your account history, report leaks and you can even use our torch to help you read your water meter.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Features
Pay your water bill
Submit your meter reading
View your statements
See your payment history
Use the torch and camera buttons to help you read your meter
Report leaks using our handy map and send us photos
Requirements
You must have a United Utilities account number (if you are a new customer let us know here https://www.unitedutilities.com/my-account/moving-home/a-new-customer/) *
A WIFI , 3G or Edge connection is required
*you can report a leak without needing your account number
The App will ask your permission before some actions, such as calling us from the App and using your camera for meter reads.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.3
3.25K reviews
Jamie Sparkes
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February 12, 2024
Update Feb 2024 Google Pixel phone. App has been working fine to submit meter readings. Camera and Torch both worked. However, the last few weeks it does not open. "Cannot connect to the server." When it is working it is basic and does not do much more than take meter readings.
2 people found this review helpful
United Utilities PLC
October 20, 2020
Hi Jamie, I'm sorry to hear this. We can take a look into this for you. If you're still having problems with the app send us a private on Social Media. If you don't use Social Media you can speak to our live chat team - https://www.unitedutilities.com/help-and-support/contact-us/. Thanks Saffron
Alex Clarke
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March 9, 2024
Very basic. Only has two payment options of either pay full or pay custom amount. If you're trying to pay monthly or half of your bill, you have to manage this yourself. It doesn't give statements or notifications of due payments. Doesn't let you set up oranage a direct debit but you can from their website.
United Utilities PLC
March 12, 2024
Hello Alex, thank you for getting in touch. It sounds like you don't have an active payment plan on your account and this is why there's no set payment for you to make. Would you mind sending me a Facebook message or a Twitter DM if you have access to social media as I will take a look for you. Thanks, Adam
Sareena Khan
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May 10, 2024
It's always so frustrated. They put into your account the amount which you are not supposed to owe. I paid my bill 2 days before it's still showing into my account as over due. Poor service
What's new
Thanks for using our app. We are always looking at ways to improve your experience and in this latest release, we have enhanced the process of submitting a meter read when you’ve just moved into your property